Refund Policy

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Introduction

Our Commitment to You

At RHCC ProLearn, we value your trust and aim to provide a seamless experience across all our coaching and computer training programs. Our refund policy is designed to be clear and student-centric.

Hum chahte hain ki aap apni padhai pe focus karein — paise ki chinta nahi. Isliye humne ek fair aur transparent refund process banaya hai jo aapke interests ko protect karta hai.

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Koi bhi refund concern ke liye seedha rhcchelpdesk@gmail.com pe email karein. Hum 5 business days mein respond karte hain.

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Section 1

Eligibility for Refund

Applicable only for paid courses purchased on rhccprolearn.com.
Requests must be submitted within 7 days of purchase or enrollment date.
Refund is valid only if less than 20% of the course has been accessed or attended.
No refunds for offline or one-on-one classes once sessions have begun.
Student ka account aur enrollment details verified hona zaroori hai.

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Section 2

Non-Refundable Scenarios

Niche diye gaye cases mein refund provide nahi kiya jaayega:

Missed classes without prior notice to the institute.
Customized, discounted, or promotional courses purchased at special rates.
Technical issues arising from the student's device or internet connection.
Requests submitted after 7 days of enrollment.
Cases where more than 20% of course content has been accessed.
Certificate fees and government registration charges are non-refundable.

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Section 3

How to Request a Refund

Refund request karna bilkul simple hai. Bas niche diye gaye steps follow karein:

Email karein rhcchelpdesk@gmail.com pe subject line ke saath: "Refund Request – [Course Name]"

Email mein include karein: Aapka poora naam aur registered mobile number

Mention karein: Course name aur enrollment/purchase date

Clearly explain karein: Refund ki reason — jitna detail dein utna better

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Haari team aapki request review karke 5 business days ke andar respond karegi.

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Section 4

Refund Timeline

Approved refund ka process niche diye gaye steps mein hota hai:

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Request Received

Aapki email hamare helpdesk team ko milti hai. Confirmation reply bheja jaata hai.

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Review (1–5 Business Days)

Team eligibility check karti hai — course access, enrollment date aur reason verify hoti hai.

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Approval Notification

Approve hone pe aapko email se confirm kiya jaata hai aur amount process pe jaata hai.

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Amount Credited (7–10 Business Days)

Refund original payment method pe process hota hai. No cash refunds available.

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Section 5

Dispute Resolution

Agar refund process mein koi issue resolve nahi hota, toh please directly contact karein:

Email: rhcchelpdesk@gmail.com
Phone: +91-8076944810
Visit us at: Khandsa, Gurugram, Haryana – 122004
Timings: Monday – Saturday, 8:00 AM – 8:00 PM

Hum ensure karte hain ki har concern ka timely aur fair resolution ho. Student satisfaction hamaari priority hai.

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Policy Disclaimer

RHCC ProLearn reserves the right to modify this refund policy at any time without prior notice. Changes will be updated on this page with immediate effect. Students are advised to review this policy regularly before making any purchase or enrollment. By enrolling in any course or program, you agree to the terms stated in this policy.